NextWealth / About / Operations Approach

NextWealth Transition Approach

Our robust Transition Methodology is based on the Six Sigma Framework. NextWealth’s Transition Toolkit™ is customized, considering the operational nuances of our Client’s processes. The framework aims to adopt a partnership approach and integrates predictable project management, proactive communication, risk identification and appropriate mitigation plans, comprehensive knowledge transfer efforts and a strong metric-based performance. The toolkit ensures Client’s operational and near-term financial objectives are met by de-risking the operations and transitioning them to a predictable steady BAU state.

Transition Methodology & Toolkit

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How we Do it

Stabilization

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Meet Quality Metrics

  • Training, certifications
  • SLA’s to be met constantly
  • 100% audit coverage 

Standardization

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Ensuring Standardization

  • SOP, checklists,
  • Process Maps
  • Smooth operations ​ Regular communication ​ and reporting
  • Reduce audit coverage

Optimization

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Improve Productivity

  • Domain expertise
  • Automation Tools
  • Six Sigma, Lean methods
  • CBT’s
  • KM
  • Analytics

Operations Delivery

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Governance

Governance is extremely critical right from the transition phase and needs to be completely in place by the time the engagement is stabilising into steady state phase. This will include people at three different levels – Executive Level, Programme Level and Operations Level including communication plan between NextWealth and the client.

Quality, Process and Culture

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NextWealth Tools, Technologies & Platforms​

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People Management

Recruitment

  • Vast talent pool (> 50000)
  • Rigorous hiring process
  • Network Colleges
  • Word of Mouth / Referral

Training

  • Employee  Induction
  • Complete process training
  • Continuous monitoring till stabilization
  • Training across the Employee Life Cycle

Engagement

  • Long-term career development plan
  • Leadership development program
  • Get to together and bonding with employees and their family

Retention

  • Low attrition (<10 % p.a.)
  • Performance evaluation through annual appraisal process
  • Client centric performance criteria

Data Security Framework

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Infrastructure

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10,000 Square Feet+ area available for ODC based engagements

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Each Delivery Center has 1000+ Seating Capabilities

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Strong Power Backup Facilities – UPS & Power Generators

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Multi Service IT Infrastructure To Support – Data, Voice and Video

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Diverse Network Access – Internet and MPLS Based VPN’s

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Biometric Based Access Control System

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Perimeter Defense through resilient UTM based firewall architecture

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High Bandwidth Capacities with SDN Based Features

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ISO 27001 Compliant Process and Network Infrastructure

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PCI DSS compliant infrastructure for CHD / PII

Our Delivery Centers

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