Realtime Digital Identity Verification

for an online mobile payments and identity verification company based out of USA

18M

Number of Transactions

99%

Accuracy Level

About the Customer

An online mobile payments and identity verification company, the client provides card and ID scanning and validation products for mobile and web transactions using computer vision, machine learning and live verification experts to verify credentials (e.g., passports, driver’s licenses, etc.) issued by over 200 countries. The company is widely considered to be the largest and most accurate solution in the market and used by leading companies in the financial services, sharing economy, retail, travel, Healthcare, and online gaming sectors.

Problem

The client was keen at expanding its network and was looking at teaming up with partners capable of scaling without compromising quality. The requirement was for strong network security and strict Risk and Compliance processes which had to be completed in a limited timeframe as the work involved access to personal records. The enthusiastic client also wanted to start operations in a PCI DSS compliant environment with the first batch of 150 headcount in a short span of 1 month.

Solution

NextWealth, having developed their own identity verification service covering all the aspects that align well with the purpose of service as well as the expectations of customers, strived at providing a much better service than those currently available in the market. Systems and processes that are flexible and adapt to the use-case, jurisdiction and risk-level provide the best opportunity to meet the needs of complex and/or growing organizations. In the end, it was about using multiple data sources and multiple identity attributes to create a robust, scalable, trustworthy identity. NW created a separate segregated network from start as per PCI standards and chose to work with the same certification body which the customer was working. NextWealth’s BPM Services verified and validated identity documents for web and mobile transactions in real time, which also included some data entry details from document onto the customer platform.

Results

NextWealth’ powers businesses with scalable, secure and compliant identity verification, which enables them to build and sustain trust in an increasingly unsafe digital world. The Certification body released a comfort letter on PCI compliance within 30 days and NextWealth was able to set up the entire team of 100 associates in 40 days. The customer was happy with the delivery; both on TAT and Quality metrics. Accuracy was maintained at 99.99% and even 100% for most of the days.